Shipping Policy

1. General Information

All orders are contingent upon product availability. Should an item be unavailable at the time of your order, we will promptly notify you and issue a full refund via your original payment method.

2. Delivery Locations

Our shipping services are available exclusively within Australia. We currently do not offer international shipping.

3. Order Processing and Shipping Times

We strive to process orders within 1–2 business days. Following processing, the estimated shipping duration is 1–5 business days, not including weekends or public holidays.

4. Shipping Costs

A standard shipping rate of $10 applies to all orders. However, we offer free shipping for orders totaling $120 or more. Shipping fees will be automatically waived at checkout for qualifying orders.

5. Tracking Your Order

You will receive a tracking number upon the dispatch of your order. This number can be used to monitor your shipment’s progress through our website or the courier’s online tracking system.

6. Damaged Items

If you receive your order with damaged packaging, please follow these steps to ensure proper handling of your situation:

• Take photographs of the damaged items as evidence. These should include:
  • The damaged item itself
  • The packaging in which the item was received
  • The parcel label, clearly showing the reference number
• Include this information in an email to our customer service team.

7. Contact Information

For any questions related to the delivery and shipment of your order, please contact us at [email protected].