Refund and Returns Policy

Effective Date: 25 April 2024

1. Overview

We aim to ensure that you are completely satisfied with your purchase at Scent Collection. If, for any reason, you are not satisfied with the products you received, you may return them under the following terms and conditions. This Returns Policy applies to all purchases made on our website, scentcollection.com.au.

2. Conditions for Return

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging, which has not been tampered with or damaged.
• You must have the receipt or proof of purchase.

3. Return Period

You have 30 days from the date you received your item to request a return. Requests made beyond this period will not be eligible for a return or refund.

4. Non-returnable Items

Please note that certain types of items cannot be returned. These include:

• Custom-made or personalised goods (including customised Gift boxes)
• Sale items (only regular priced items may be refunded)
• Gift cards

5. Process for Returns

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected]. Provide them with your order number, details of the item, and reason for the return.
2. Once your return request is reviewed and if it meets our conditions, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

6. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected] and send your item to the return address provided by our customer service.

9. Restocking Fee

We reserve the right to charge a restocking fee for returned items that are not in their original condition or are missing parts not due to our error.

10. Questions

If you have any questions concerning our return policy, please contact us at [email protected].